Clear agreements make for better work.
These terms apply to business engagements involving websites, web applications, hosting, maintenance and consulting. A proposal or agreement may include additional provisions. Last updated: 3 September 2026.
1. Application
These terms apply to every proposal, agreement and engagement between Studio NZ, Hoofdstraat 230C, 2351 AS Leiderdorp, the Netherlands (Chamber of Commerce: 90274156, VAT: NL004803050B91), and a business client acting in a professional or commercial capacity. Deviating arrangements apply only when confirmed in writing.
2. Proposals and agreements
A proposal describes the scope, schedule, investment, assumptions and any dependencies. Unless stated otherwise, a proposal remains valid for 30 days. An agreement is formed when the client accepts the proposal in writing or Studio NZ begins work at the client’s request. Obvious errors or omissions may be corrected.
3. Client responsibilities
The client provides accurate content, feedback, decisions, accounts, access and other required information on time. The client warrants that supplied text, images, logos, data and other materials may be lawfully used and do not infringe third-party rights. If input or feedback is late, Studio NZ may adjust the schedule, suspend work and reschedule reserved capacity.
4. Scope, changes and additional work
Work falls within the engagement only where described in the proposal or agreement. New requests, additional pages, extra functionality, changed content, urgent work or work caused by incomplete or changed input count as additional work. We discuss this in advance and proceed after agreement on price, timing or hourly rate.
5. Delivery and acceptance
Studio NZ delivers the agreed work once it is complete within scope. The client reviews delivery within 14 days and reports demonstrable deviations from the agreed specifications in writing. The work is deemed accepted upon use, payment of the final invoice or absence of a timely report. Minor corrections within scope are included in the agreed feedback rounds.
6. Payment
Invoices are payable within 14 days of the invoice date unless agreed otherwise in writing. Studio NZ may use deposits, staged invoices and advance payment for hosting, licences or external costs. In the event of late payment, Studio NZ may suspend work, delivery, publication, maintenance and hosting. Statutory commercial interest and reasonable extrajudicial collection costs are payable by the client.
7. Intellectual property
After full payment, the client receives the right to use the final result created specifically for them for its intended purpose. Studio NZ retains ownership of generic code, components, methods, templates, knowledge and tools. Open-source software, fonts, plugins, stock materials and third-party services remain subject to their own licences. Source files or source code are supplied only when agreed in writing. Studio NZ may present the project in its portfolio unless agreed otherwise in writing beforehand.
8. Hosting, maintenance and third parties
Hosting, domains, maintenance, monitoring, updates, backups, response times and support apply only where agreed. Studio NZ provides these services on a best-efforts basis and is not responsible for outages, price changes, limitations or changes by external suppliers. In cases of misuse, security risk, prohibited content or non-payment, Studio NZ may temporarily restrict or suspend hosting or maintenance.
9. Backups and data
The client remains responsible for its own content, accounts, data and access. Backups, recovery work and data migration are included only when agreed in writing. Where Studio NZ processes personal data for a client website or environment, the parties will enter into a separate data processing agreement where required.
10. Results
We build with speed, visibility and conversion in mind, but results also depend on the proposition, market, content, budget, campaigns and follow-up. We therefore cannot guarantee rankings, enquiries or revenue.
11. Liability
Studio NZ is liable only for direct loss caused by an attributable failure. Liability is limited to the amount paid for the relevant engagement during the preceding 6 months, up to the amount paid by an insurer in the relevant case. Studio NZ is not liable for indirect or consequential loss, loss of profit or revenue, reputational damage, loss of data or loss caused by third-party services, except in cases of intent or deliberate recklessness.
12. Cancellation, termination and force majeure
If an engagement ends early, the client pays for completed work, incurred costs and capacity reasonably reserved. Ongoing services may be terminated at the end of the agreed term with one month’s notice unless agreed otherwise. Obligations may be suspended for the duration of force majeure.
13. Confidentiality and disputes
The parties handle confidential information with care and do not share it with third parties except where needed for the engagement or required by law. Dutch law applies to the agreement. The parties first try to resolve any disagreement through consultation. If that fails, the dispute is submitted to the competent court in the Netherlands.